Privacy policy · Hollow Oak Roasters

Who we are

Hollow Oak Roasters LLC ("we", "us") operates hollowoakroasters.com. Our mailing address is 3331 SE Division St, Portland, OR 97202, USA. You can reach us about anything in this policy at [email protected].

What we collect

Launch list: your email address, when you sign up to be notified.
Contact form: your name, email address and message, when you write to us.
Orders (once ordering opens): name, shipping address, email, and payment details. Payments will be processed by a third-party processor; we do not store full card numbers.
Technical data: our hosting provider records standard server logs (IP address, browser type, pages requested, timestamps) for security and to keep the site running.

How we use it

To send the launch notifications you asked for, and to reply to your messages.
To fulfil and support orders, once ordering is available.
To keep the site secure and understand, in aggregate, how it is used.

We do not sell personal information, and we do not share it with third parties for their own marketing.

Cookies and advertising

This site sets no advertising or tracking cookies by default. If we run advertising campaigns, we may add Google Analytics and the Google Ads conversion tag, which set cookies to measure whether a visit led to a sign-up or a purchase, and may show you our ads on other sites (remarketing). You can opt out of Google's personalized ads at adssettings.google.com and of Google Analytics with the browser add-on. Learn how Google uses data at policies.google.com/technologies/partner-sites.

Your browser's "Do Not Track" and Global Privacy Control signals are honored: when either is present we do not load advertising tags.

Who we share data with

Service providers that help us run the business, only as needed for that purpose: our website host, our email service for launch notifications, a payment processor and shipping carriers once ordering opens. Each is bound by its own privacy terms and is not permitted to use your data for anything else. We may also disclose information if required by law.

How long we keep it

Launch-list emails until you unsubscribe or until 12 months after the product launches, whichever is sooner. Contact messages for 24 months. Order records for 7 years, as required for tax purposes. Server logs for 30 days.

Your rights

You can unsubscribe from any email using the link in it. You can ask us to show you, correct or delete the personal information we hold about you by emailing [email protected]; we respond within 30 days and do not charge for this.

California residents have the right under the CCPA/CPRA to know what personal information we collect, to request deletion, to correct inaccurate information, and to not be discriminated against for exercising these rights. We do not sell or share personal information as those terms are defined in the CCPA. Submit requests by email; we may ask you to verify your identity.Residents of Virginia, Colorado, Connecticut, Utah, Texas, Oregon and other states with privacy laws have similar rights of access, correction, deletion and opt-out, which we honor on the same terms.

Children

This site is for adults. We do not knowingly collect information from anyone under 16. If you believe a child has given us their information, email us and we will delete it.

Security

The site is served over HTTPS. Form submissions are encrypted in transit and stored by our providers in the United States with access limited to staff who need it.

Changes

We will post any changes here and update the date at the top. If a change materially affects how we use information you've already given us, we will email the people it affects.